Immergas Repair Service

What does the 38 error mean on an Immergas boiler?

The 38 error on an Immergas boiler indicates loss of flame signal during operation. The boiler was running but the flame detection system stopped detecting the burner flame. If you smell gas, do not operate any switches, ventilate the area if safe to do so, leave the property immediately, and call the gas emergency service from outside. If there is no gas smell, switch off the boiler at the electrical supply. Wait 30 seconds and attempt one reset. If the error recurs, do not continue resetting. Contact a Gas Safe registered engineer to inspect the flame sensing electrode, ignition system, and gas valve.

What does the 202 error mean on an Immergas heat pump?

The 202 error on an Immergas heat pump indicates a sustained communication error between the control kit and outdoor unit lasting more than three minutes. Switch off the heat pump at the isolator switch for five minutes. Switch back on and monitor for the error. If communication is not restored, contact a qualified technician. Do not repeatedly reset the unit as this will not resolve a wiring or component fault.

What does the 05 error mean on an Immergas boiler?

The 05 error on an Immergas boiler indicates a flow temperature probe anomaly. The NTC temperature sensor measuring water flow temperature is reporting incorrect readings or has failed. Switch off the boiler at the electrical supply. Wait 30 seconds and switch back on to reset. If the error persists after reset, contact a qualified technician for diagnosis and probe replacement. The boiler will not operate correctly with a faulty flow probe.

What does the 231 error mean on an Immergas heat pump?

The 231 error on an Immergas heat pump indicates a condensation temperature sensor malfunction. The sensor monitoring refrigerant condensation temperature has failed or is reporting incorrect values. Switch off the heat pump at the isolator switch. Contact a qualified technician with F-Gas certification for diagnosis. This sensor is critical for efficient heat pump operation and refrigerant circuit protection.

What does the 404 error mean on an Immergas heat pump?

The 404 error on an Immergas heat pump indicates the overload prevention protection has activated on the outdoor unit. The system has detected conditions that could damage the compressor and has shut down protectively. Allow the unit to rest for 30 minutes. Check that nothing is obstructing the outdoor unit airflow. Switch off at the isolator, wait five minutes, then restart. If the error returns immediately, do not continue resetting. Contact a qualified technician for diagnosis of the overload cause.

What is weather compensation on my Immergas heat pump?

Weather compensation automatically adjusts the flow temperature based on outdoor conditions. When it is colder outside, the system increases the water temperature to provide more heat. When it is warmer, the temperature is reduced to save energy. The system uses an outdoor temperature sensor to monitor conditions. This feature improves efficiency by preventing the heat pump from working harder than necessary. The heating curve settings are typically configured by your installer to suit your home.

Does my Immergas boiler have a condensate drain that needs attention?

Yes, all Immergas condensing boilers produce condensate that drains away through a dedicated pipe. The condensate drain trap and pipe should be checked as part of annual servicing to ensure they are clear and draining correctly. A blocked condensate drain can cause the boiler to lock out. During very cold weather, external condensate pipes can freeze. If this happens, the boiler will stop working. Contact a qualified technician for assistance as attempting to thaw frozen pipes incorrectly can cause damage.

How should I protect my Immergas heat pump outdoor unit during winter?

Maintain a clear space of at least 60 centimetres around the outdoor unit at all times. After snowfall, gently brush away any snow accumulation from around the unit using a soft broom. Never use sharp objects to remove ice or snow as this can damage the coil fins. Do not cover the unit or stack anything on top of it as this restricts airflow. Some frost on the unit is normal and the automatic defrost cycle will handle this. If the unit remains frozen for more than a few hours, contact a qualified technician.

Does my Immergas heat pump have antifreeze protection?

Yes, Immergas heat pumps include automatic antifreeze protection that activates when outdoor temperatures drop below freezing. This prevents damage to the system and water circuits.

How do I repressurise my Immergas boiler?

Locate the filling loop beneath or near your boiler. Open both valves slowly to allow cold mains water into the system while watching the pressure gauge. When it reaches between 1.0 and 1.2 bar, close both valves securely.